Setting up PPTP access on Android devices.

The following instructions will guide you through a manual connection of the VPNUK VPN service on the Android hansdets. This tutorial uses Android 6.0, if you would prefer to view an older tutorial, click here.

1. Go to Settings

Go to 'Settings'. If you are unsure how to find 'Settings', there will be an icon in your list of Apps.

2. More Settings

Scroll to the bottom of the 'Networks' overview screen and click onto the 'More' settings option..

3. Go to 'VPN'.

Click onto the 'VPN' option.

4. Add VPN network.

Next, click onto 'Add VPN Network'.
NOTE: Before creating a VPN connection on Android, you will need to have a screen lock setup. If you do not currently have a screen lock, you will be asked to create one as a security measure.

5. Connection Name

You can now begin adding your login and server details, the VPNUK connection name can be anything you like.

6. VPN type

For this PPTP connection you should select 'PPTP' from the list of VPN connection types.

7. Server address

Enter a valid VPNUK server address. You can find the full list of server addresses from your 'Welcome to VPNUK' email and also in your client control panel on the VPNUK website.

8. Save settings

Click onto 'SAVE'.

9. Connect to VPNUK

Click onto the VPNUK connection that you have just created.

10. Login Credentials

Enter your login username and password. In order to save the details for future use check the option to 'Save account information' then click onto 'Connect'.

11. Connected

Once connected the VPNUK connection will display the word 'Connected' and a key will appear in the information bar.

Troubleshooting Guide

Your VPNUK account should work first time, everytime. If you ever experience any problems with your VPN connection the first thing we urge you to do is contact us on our Live Help service, we can offer instant assistance with all connection issues and get you back online. The following is a basic troubleshooter for the more common issues that can arise from our VPN service.

ISP DNS Hijack / DNS Leak Protection

Some ISPs will attempt to hijack your DNS settings which hinders the VPN connection from functioning correctly. If you find that your VPNUK connection does not route your traffic correctly you can try changing your Public DNS server to the VPNUK DNS server or to an alternative like Google DNS.
1. Go to Settings.
2. Go to 'Wireless and Network' settings.
3. Go to 'Wi-Fi'.
4. Click your connection from the list of available networks for a few seconds and select 'Modify network' when the option appears.
5. Select the option to 'Show advanced options' and ensure the IP Settings dropdown is set to 'Static'.
6. Change 'DNS 1' to the VPNUK Public DNS server: or the Google Public DNS IP address:
7. Thats it!

Contacts & Social
Correspondence Address:
VPNUK Limited
Office B0245
265-269 Kingston Road
SW19 3NW
United Kingdom

Telephone Contacts
INUM: +883 510 001 193 452
UK: +44 203 608 6599
USA: +1 702 9240633
Spain: +34 902 848 027

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