Setting up PPTP access on the Apple iPad

Setting up your VPN
Setting up vpn access on the Apple iPad is quick and easy. The following instructions will take you step by step in setting up your account over a PPTP connection.

1. Settings

Go to: Settings

2. General

Click on 'General' option from the left hand menu.

3. VPN

Go over to the right hand side and select 'VPN'.

4. Configuration

Click onto 'Add VPN Configuration'.

5. Type of VPN

Select PPTP as the type of VPN.

6. Description

Enter any description, for example: VPNUK.

7. Server

If you have an account on the Shared IP platform you can enter any VPNUK server IP in the 'Server' field. You can find the server information in your 'Welcome to VPNUK' email or in the 'Client CP' on the VPNUK website.

8. Account

Enter your VPNUK login username. You can find your VPNUK login username in your welcome email.

9. Password

Enter your VPNUK login Password. You can find your VPNUK login password in your welcome email.

10. Encryption Level

Encryption level should be set to 'Auto', if you have any problems connecting to the VPN try setting it to 'None'.

11. Send all Traffic

Slide 'Send all Traffic to the 'ON' position.

12. Save

Click onto 'Done' at the top right.

13. Security Prompt

If you receive a security prompt click onto the 'Save' option. VPNUK PPTP connections are always secured with 128 bit encryption.

14. Connect

In order to connect to the VPN you slide the VPN toggle to the 'ON' position

Screencast Tutorial

Troubleshooting Guide

Your VPNUK account should work first time, everytime. If you ever experience any problems with your VPN connection the first thing we urge you to do is contact us on our Live Help service, we can offer instant assistance with all connection issues and get you back online. The following is a basic troubleshooter for the more common issues that can arise from our VPN service.

ISP DNS Hijack / DNS Leak Protection

Some ISPs will attempt to hijack your DNS settings which hinders the VPN connection from functioning correctly. If you find that your VPNUK connection does not route your traffic correctly you can try changing your Public DNS server to the VPNUK DNS server or to an alternative like Google DNS.
1. Go to Settings.
2. Go to 'General'.
3. Go to 'Network'.
4. Select the connection type you use to access the internet.
5. Select your connection properties from the list of available networks.
6. Change 'DNS' to the VPNUK Public DNS server: 109.169.6.2 or the Google Public DNS IP address: 8.8.8.8.
7. Thats it!

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