Setting up an IKEv2 connection on Apple Mac OSX El Capitan

We have made the configuration of IKEv2 connections on Mac OSX El Capitan as easy as possible for you by creating a pre-configured config file for IKEv2 connections which will be automatically emailed to you by our system. Once the file arrives you simply click onto the file to install it, enter your VPNUK account password and then connect to the VPN.

IMPORTANT NOTE: IKEv2 connections are only currently compatible on Apple El Capitan OS X. If you are running an older OS X this IKEv2 connection is not compatible with your machine and should not be installed. Please use an L2TP or PPTP connection on older OS X.

1. Start Configuration

Click here to login and configure the IKEv2 connection. Our system will automatically email your Config file to you or you also have the option to download it manually.

2. Choose a Server

If your account is on the Shared IP platform, you are welcome to choose any or as many servers as you like. If you have a Dedicated IP account your server details will be automatically selected for you.

3. Get the files

You now have two options.
1. Click onto the 'Download config here' link in order to download the configuration file directly to your apple device.
2. Confirm your email address then click onto the Continue button, this will instruct our server to email your config file to you. The email will arrive after a couple of minutes.
NOTE: If you have any problems receiving or opening your configuration file please contact us. Some browsers and email clients do not know how to handle the config file. Its always recommended to use Safari and download the file directly to your device.

4. Open Email Client

If you chose to have the configuration file emailed to you, our system will automatically send the file to you. Double click onto the configuration file to intiate the installation.

5. Download Configuration File

Depending on your email client, you may receive a prompt to download the configuration file.

6. Certificate Profile Installer

A certificate profile installer will now open, click onto 'Install'.

7. Certificate Profile Installer

Click onto 'Continue'.

8. Configuration Confirmation

Confirm the installation by entering your Mac OSX username and password, then click onto the 'OK' button.

9. Configuration File Installed

Your initial IKEv2 configuration has now been installed, you can close profile window.

10. Final Configuration

Go to your menu bar and click your networking icon, then select 'Open Network Preferences'.

11. VPN Status

Select the checkbox to 'Show VPN status in the menu bar'.

12. Authentication Settings

Click onto the 'Authentication Settings' button.

13. VPNUK Password

Enter your VPNUK login password and then click onto the 'OK' button.

14. Connect to VPNUK

Your IKEv2 connection is now configured, click onto the 'Connect' button to connect to the VPNUK service.

15. Connection overview

You can now view the connection status and also Connect/Disconnect from the VPNUK service in future from the VPN Status icon in the menu bar.

Troubleshooting Guide

Your VPNUK account should work first time, everytime. If you ever experience any problems with your VPN connection the first thing we urge you to do is contact us on our Live Help service, we can offer instant assistance with all connection issues and get you back online. The following is a basic troubleshooter for the more common issues that can arise from our VPN service.

ISP DNS Hijack / DNS Leak Protection

Some ISPs will attempt to hijack your DNS settings which hinders the VPN connection from functioning correctly. If you find that your VPNUK connection does not route your traffic correctly you can try changing your Public DNS server to the VPNUK DNS server or to an alternative like Google DNS.
1. Right click onto your network connection icon in the menu bar and select Open Network Preferences.
2. Click onto your active internet connection from the left hand menu and then click 'Advanced'.
3. Go to the DNS tab.
4. Enter a DNS IP into the DNS server box. Google DNS is VPNUK Public DNS is:
5. Click 'OK' and 'Apply' the change.

Send all traffic over the VPN

Mac OS X requires that you instruct it to Send traffic over the VPN connection. Follow this tutorial if you do not appear to be on the VPN when connected.
1. Right click onto your network connection icon in the menu bar and select Open Network Preferences.
2. Click onto your VPNUK connection from the left hand menu and then click 'Advanced'.
3. Select the option to 'Send All Traffic Over The VPN'.
4. Click 'OK' and 'Apply' the change.

Contacts & Social
Correspondence Address:
VPNUK Limited
Office B0245
265-269 Kingston Road
SW19 3NW
United Kingdom

Telephone Contacts
INUM: +883 510 001 193 452
UK: +44 203 608 6599
USA: +1 702 9240633
Spain: +34 902 848 027

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