Setting up your L2TP VPN connection on Mac OSX

Setting up vpn access over L2TP under Mac OSX is quick and easy. The following instructions will take you step by step in setting up your account.

1. Network Preferences

Open system preferences and click onto'Network'

2. Add New Connection

2. Click the '+' button on the network connections pane.

3. Choose VPN

From the drop down menu select 'VPN' followed by 'L2TP' then click'Create'

4. Enter Details

Enter the VPNUK server into the 'Server Address' field and the account username in the 'Account Name' field then click the 'Authentication Settings' button. You can find the server information in your 'Welcome to VPNUK' email or in the 'Client CP' on the VPNUK website.

5. Password and Shared Secret

Enter your 'Password' and the Shared Secret '69000903' then click 'OK'.

6. Save Settings

Click 'Apply'.

7, Advanced

Click the 'Advanced' button

8. Send all Traffic over the VPN

Tick 'send all traffic over VPN connection', press 'OK'.

9. Apply

Click 'Apply'.


Leave the 'Show VPN status in menu bar' box ticked and press 'Connect'.

Screencast Tutorial

Troubleshooting Guide

Your VPNUK account should work first time, everytime. If you ever experience any problems with your VPN connection the first thing we urge you to do is contact us on our Live Help service, we can offer instant assistance with all connection issues and get you back online. The following is a basic troubleshooter for the more common issues that can arise from our VPN service.

ISP DNS Hijack / DNS Leak Protection

Some ISPs will attempt to hijack your DNS settings which hinders the VPN connection from functioning correctly. If you find that your VPNUK connection does not route your traffic correctly you can try changing your Public DNS server to the VPNUK DNS server or to an alternative like Google DNS.
1. Right click onto your network connection icon in the menu bar and select Open Network Preferences.
2. Click onto your active internet connection from the left hand menu and then click 'Advanced'.
3. Go to the DNS tab.
4. Enter a DNS IP into the DNS server box. Google DNS is VPNUK Public DNS is:
5. Click 'OK' and 'Apply' the change.

Send all traffic over the VPN (PPTP and L2TP connections only)

Mac OS X requires that you instruct it to Send traffic over the VPN connection. Follow this tutorial if you do not appear to be on the VPN when connected.
1. Right click onto your network connection icon in the menu bar and select Open Network Preferences.
2. Click onto your VPNUK connection from the left hand menu and then click 'Advanced'.
3. Select the option to 'Send All Traffic Over The VPN'.
4. Click 'OK' and 'Apply' the change.

Contacts & Social
Correspondence Address:
VPNUK Limited
Office B0245
265-269 Kingston Road
SW19 3NW
United Kingdom

Telephone Contacts
INUM: +883 510 001 193 452
UK: +44 203 608 6599
USA: +1 702 9240633
Spain: +34 902 848 027

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