Mac OSX Tunnelblick / OpenVPN Setup

1. Start Configuration

Click here to login and configure the OpenVPN connection. Our system will automatically email your Config file to you or you also have the option to download it manually.

2. Choose a Server

If your account is on the Shared IP platform, you are welcome to choose any or as many servers as you like. If you have a Dedicated IP account your server details will be automatically selected for you.

3. Get the config files

Click onto the download option, you have the option to download the files as UDP or TCP. If you prefer to have the files sent to your inbox, confirm your email address then click onto the 'Continue' button, this will instruct our server to email your config file to you. The email will arrive after a couple of minutes.

4. Download Tunnelblick

You can download the latest stable release for OS X from the Tunnelblick project page here: https://tunnelblick.net or from the VPNUK Client CP

5. Confirm install

Click the 'Install' button to copy Tunnelblick to your hard drive.

6. Installation complete

Once installation has completed a new window will appear, click the 'Launch' button.

7. Tunnelblick Configurations

Tunnelblick will now ask you if you have a configuration file, select the button that reads 'I have configuration files'.

8. Add a Configuration

We now need to import the configuration from earlier. Click onto the 'OK' button.

9. Open email client / go to Download location

Go to the OpenVPN configuration file that you downloaded or had emailed to yourself earlier, right click onto the file and choose 'Open With' - 'Tunnelblick'

10. Install Configuration

Confirm the installation of the file for 'All Users', you can also select 'Only Me'.

11. Connect to VPNUK through Tunnelblick

Click onto the Tunnelblick icon and select 'Connect'. You can also click 'Details' for a more detailed view of the connection procedure

12. Login Details

The first time you connect through Tunnelblick you will be asked for your VPNUK login credentials. If you would like to save the login credentials select the option to 'Save in Keychain'.

Troubleshooting Guide

Your VPNUK account should work first time, everytime. If you ever experience any problems with your VPN connection the first thing we urge you to do is contact us on our Live Help service, we can offer instant assistance with all connection issues and get you back online. The following is a basic troubleshooter for the more common issues that can arise from our VPN service.

ISP DNS Hijack / DNS Leak Protection

Some ISPs will attempt to hijack your DNS settings which hinders the VPN connection from functioning correctly. If you find that your VPNUK connection does not route your traffic correctly you can try changing your Public DNS server to the VPNUK DNS server or to an alternative like Google DNS.
1. Right click onto your network connection icon in the menu bar and select Open Network Preferences.
2. Click onto your active internet connection from the left hand menu and then click 'Advanced'.
3. Go to the DNS tab.
4. Enter a DNS IP into the DNS server box. Google DNS is 8.8.8.8. VPNUK Public DNS is: 109.169.6.2
5. Click 'OK' and 'Apply' the change.

Optional Settings and Configuration

Connecting to multiple VPNUK servers
You can download as many OpenVPN configuration files as you want. Each one has its own unique name so you'll know which connection is which.

Automatically starting Tunnelblick upon login
Tunnelblick was designed as a persistent menu icon that survives reboots. To this end, it inserts itself into the login items when it is started and only removes itself from the login items when you choose Quit from the menu or Command-Q from the 'OpenVPN Log' window. So if you just log out, shut down, or restart your computer, or it crashes, the next time you log in, Tunnelblick will automatically start. If you do not want Tunnelblick to start automatically, quit Tunnelblick before you log out, shut down, or restart.

Automatically opening a VPN Connection when Tunnelblick starts
You can specify that a connection automatically be opened when Tunnelblick starts by putting a check in the 'Automatically connect on launch' checkbox for that connection. The checkbox is located on the connection's tab in the 'OpenVPN Log' window.

Uninstalling Tunnelblick
To uninstall Tunnelblick, move Tunnelblick.app from the Applications folder to the Trash. Other than the preferences and configuration files described in "File Locations", there are no other files installed -- OpenVPN, the tun/tap kernel extensions, and up/down scripts are contained within the Tunnelblick.app package and are loaded only when needed directly from there. Tunnelblick may store passphrases or passwords in the Keychain at the user's request.

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