Setting up the VPNUK Assistant v9 on Windows 10.

The following tutorial will guide you through the installation and configuration of the VPNUK Connection Assistant v9 on Windows 8 machines.

1. Download the Connection Assistant Software

CLICK HERE to download the latest release of our Connection Assistant software application. If you have any problems downloading or installing files from our server please contact our Live Help team, we are always available to help. Alternative download mirrors are available on our downloads page here.

2. Unknown Publisher

You may receive a Windows warning, click onto 'More info' and then 'Run Anyway', the software is perfectly safe to use.

3. Run the Installer

Initiate the installation and click onto the 'Next' button.

4. License Agreement

Click onto the 'I Agree' button.

5. Installation Complete

Once the installation is complete click onto the 'Finish' button.

6. Open Software

Click onto the VPNUK Connection Assistant desktop shortcut or Start menu program in order to open the the software.

7. Type of Account

Choose the type of account you have with VPNUK.

8. Destination Server

Select the 'Destination Server' you would like to connect to. If you use the Dedicated IP service, select the corresponding server to where your unique IP is located.

9. Type of VPN

Select the 'Type of VPN' connection you would like to use, you have the choice of PPTP and L2TP.

10. Login Username

Enter your login username into the 'Username' input.

11. Login Password

Enter your login password into the 'Password' input.

12. Connection Ready - Connect

Click onto the 'Connect' button to connect to the VPNUK service.

Troubleshooting Guide

Your VPNUK account should work first time, everytime. If you ever experience any problems with your VPN connection the first thing we urge you to do is contact us on our Live Help service, we can offer instant assistance with all connection issues and get you back online. The following is a basic troubleshooter for the more common issues that can arise from our VPN service.

ISP DNS Hijack / DNS Leak Protection

Some ISPs will attempt to hijack your DNS settings which hinders the VPN connection from functioning correctly. If you find that your VPNUK connection does not route your traffic correctly you can try changing your Public DNS server to the VPNUK DNS server or to an alternative like Google DNS.
1. Right click onto your network connection icon in the sys tray and select 'Open Network and Sharing Centre'.
2. Go to Change Adapter Settings' from the left hand menu.
3. Right click onto your active Ethernet or Wireless Connection and select 'Properties'.
4. Double click onto 'TCP/IPv4' from the list of items.
5. Enter a DNS IP into the DNS server box. Google DNS is VPNUK Public DNS is:

Enable Network Connections

Widows Network Connection manager is not always enbaled correctly on Windows 8 which can often cause routing issues, in order to ensure Connection Manager is enabled follow these instructions.
1. Go to the metro screen and type: Services.msc (or go to Control Panel -> Administrative Tools-> Services)
2. Scroll Down the list of Services to 'Network Connections' and double click onto it.
3. Change the Startup Type from Manual to 'Automatic'.
4. Click onto the 'Start' button.
5. Apply the setting.

Enable RAS Connect Manager (CMAK) (Not always available)

Widows Network Connection manager is not always enbaled correctly on Windows 8 which can often cause routing issues, in order to ensure Connection Manager is enabled follow these instructions.
1. Go to the 'Control Panel'
2. Go to 'Programs and Features'
3. Select 'Turn Windows features on or off' from the left hand menu.
4. Enable 'RAS Connection Manager Andinistation Kit (CMAK)' from the list of available features.
5. Apply the setting and exit.

Contacts & Social
Correspondence Address:
VPNUK Limited
Office B0245
265-269 Kingston Road
SW19 3NW
United Kingdom

Telephone Contacts
INUM: +883 510 001 193 452
UK: +44 203 608 6599
USA: +1 702 9240633
Spain: +34 902 848 027

Social Media
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