Setting up IKEv2 VPN access under Windows 8.

The following setup tutorial will guide you through a manual connection of an IKEv2 VPN connection on Windows 8 machines. The setup of an IKEv2 connection involves the installation of a certificate file.

1. Download and extract the Certificate file

Download and extract our certificate file to a good location on your computer.
Click here to download our certificate file.

2. Open Microsoft Management Console

Go to your Windows 8 metro screen and search for 'mmc' or go to Start > Run and Open 'mmc'.

3. Add/Remove Snap-in

From the [Console Root] click onto 'File' and select the option to 'Add/Remove Snap-in'.

4. Add Certificate

Select 'Certificates and click onto the 'Add' button.

5. Certificates Snap-in

Check the option to always manage certificates for 'Computer account'.

6. Select Computer

Ensure the snap-in will always manage 'Local computer' then click onto the 'Finish' button.

7. Confirm

Click onto the 'OK' button.

8. Import Certificate

From the 'Console Root' expand 'Certificates (Local Computer)' option, then expand 'Trusted Root Certification Authorities' and right click onto 'Certificates' then choose 'All Tasks' > 'Import'.

9. Import Wizard

The certificate will now be imported, click onto the 'Next' button.

10. Locate certificate

You now need to seclect the certificate file, click onto the 'Browse' button.

11. Select certificate

Navigate to the location of the ikev2.crt certificate that you have extracted and import it.

12. Confirm selection

Confirm the selection by clicking onto the 'Next' button.

13. Certificate store

Ensure all certificates are placed in the following certificate store 'Trusted Root Certification Authorities' then click onto the 'Next' button..

14. Conpleting the import

Click onto the 'Finish' button to complete the certificate import.

15. Confirm import

From the 'Console Root' expand 'Certificates' then 'Trusted Root Certification Authorities' and click onto 'Certificates'. You should now see the 'VPNUK Root CA' certificate in the list of available certificates.

16. Close the Console Window

You can now close the console window.

17. Don't Save

A prompt will open asking if you would like to 'Save console settings to Console1', select 'NO'.

18. Open Network and Sharing Centre

Right click onto your networking icon in the sys tray and select 'Open Network and Sharing Centre'

19. Set up the IKEv2 VPN connection

Click on 'Set up a new connection or Network'.

20. Choose the Connection Type

On the next screen, click on 'Connect to a workplace' then click 'Next'.

21. Using an Existing Connection (if it appears

If you are asked if you would like to use an existing connection choose 'No, create a new connection' or 'Use my Internet connection (VPN)'.

22. Enter the server information

Enter the server name that corresponds to the certificate you installed into the Internet address field and a friendly name for this connection into the Destination name field. Clients on the Dedicated IP platform should enter the server their unique IP address corresponds to. Place a tick in the checkbox labeled 'Remember my credentials', then click the 'Create' button. You can find the server information in your 'Welcome to VPNUK' email or in the 'Client CP' on the VPNUK website.
NOTE: Please only enter the server name, DO NOT enter the IP address of the server.

23. Open Networking

Click onto the networking icon in the sys tray.

24. Connection Properties

Right click onto the VPNUK connection and select 'View connection properties'.

25. Select Options

In the properties window, you should see the server you setup ealier, click onto the 'Options' tab.

26. Options - Remember credentials.

Select the 'Remember my credentials' option, then click onto the 'Security' tab.

27. Choose The 'Type of VPN'

From the dropdown menu choose the '(IKEv2)' option..

28. Authentication

Ensure the Authentication is using (EAP) is checked and set the drop down option to 'Microsoft Secured Password (EAP-MSCHAPv2)'.

29. Click OK

Click onto the 'OK' button to save all the changes.

30. Connect to VPNUK

You have now configured the VPNUK PPTP connection on Windows 8. Click onto the active conection from the taskbar which will open the Networking menu.

31. Click Connect

Select the VPN connection that you would like to connect to and click 'Connect'.

32. Connect

The first time you connect to the VPN you will be asked to enter your login username and password. Once the details are entered click OK to connect!

Troubleshooting Guide

Your VPNUK account should work first time, everytime. If you ever experience any problems with your VPN connection the first thing we urge you to do is contact us on our Live Help service, we can offer instant assistance with all connection issues and get you back online. The following is a basic troubleshooter for the more common issues that can arise from our VPN service.

ISP DNS Hijack / DNS Leak Protection

Some ISPs will attempt to hijack your DNS settings which hinders the VPN connection from functioning correctly. If you find that your VPNUK connection does not route your traffic correctly you can try changing your Public DNS server to the VPNUK DNS server or to an alternative like Google DNS.
1. Right click onto your network connection icon in the sys tray and select 'Open Network and Sharing Centre'.
2. Go to 'View Network Adapters' from the left hand menu.
3. Right click onto your active Ethernet or Wireless Connection and select 'Properties'.
4. Double click onto 'TCP/IPv4' from the list of items.
5. Enter a DNS IP into the DNS server box. Google DNS is VPNUK Public DNS is:

Comments (1)

Luka Yu (China) says...
Hi, I followed the exact instruction for Windows 10, but still failed. Message is like this:
The network connection between your computer and the
VPN server could not be established because the remote
server is not responding. This could be because one of the
network devices (e.g, firewalls, NAT, routers, etc) between
your computer and the remote server is not configured to
allow VPN connections. Please contact your Administrator
or your service provider to determine which device may be

causing the problem.

That error is usually associated with the server address you are accessing being incorrect. Its worth pointing out that with IKEv2 connections you have to connect to the server DNS address, example: (the full list of addresses is in the members control panel. We are available around the clock on Live Help if you continue to experience problems. Another reason may be down to your location, we have created the VPNUK Eclipse service for users enforced with strict networking restrictions.
13th August 2015 3:22pm
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