Setting up L2TP/IPSec access under Windows XP.

1. Open Network Connections

First, open the 'Network Connections' folder by going to the Start Menu and selecting Settings->Network Connections. It may also be located in Settings->Control Panel->Network Connections

2. Create New Connection

Click on the 'Create a new connection' in the Network Tasks task pad

3. Next

Click 'Next'.

4. Connect to Workplace

Select 'Connect to the network at my workplace' and click the 'Next' button.

5. VPN

Click 'Virtual Private Network' connection, and then click 'Next'

6. Name

Enter the company name on this screen, type 'VPNUK' for the Company Name and click the 'Next' button.

7. Do not dial

Set this option to 'Do not dial the initial connection' and click the 'Next' button.

8. VPNUK Server IP

Enter the VPNUK Server 'IP Address'. You can find the server information in your 'Welcome to VPNUK' email or in the 'Client CP' on the VPNUK website.

9. Add Shortcut

Click to select the 'Add a shortcut to this connection to my desktop' check box and click 'Finish'.

10. Open Connection

Now return to your desktop and 'double click' on the VPNUK connection shortcut we created in part 9

11. Login Details

Enter your login details in the 'User Name' and 'Password' box. Optionally, click 'Save Password', then click 'Properties'

12. IP Address

Ensure the VPNUK 'IP Address' is correct, this should be the same as the one we sent you in the 'Welcome to VPNUK' email, then click 'Options'.

13. Windows Logon Domain

Uncheck the 'Include Windows logon domain' and click the 'Networking' tab.

14. Type of VPN

Next click the popup menu and change the 'Type of VPN' from 'Automatic' to 'L2TP IPsec VPN'.

15. Security

Click the 'Security' tab.

16. Security

Ensure the Security options are set to Typical (recommended settings). Place a tick in the 'Require data encryption' box then click the 'IPsec Setttings...' button.

17. IPSec Key

Click the checkbox and type '69000903' as the key and click 'OK'.

18. Installation Complete. Connecting to the VPN

Go to your desktop and 'double click' on the VPNUK connection shortcut.

19. Connect

Click onto the 'Connect' button.

Screencast Tutorial

Troubleshooting Guide

Your VPNUK account should work first time, everytime. If you ever experience any problems with your VPN connection the first thing we urge you to do is contact us on our Live Help service, we can offer instant assistance with all connection issues and get you back online. The following is a basic troubleshooter for the more common issues that can arise from our VPN service.

ISP DNS Hijack / DNS Leak Protection

Some ISPs will attempt to hijack your DNS settings which hinders the VPN connection from functioning correctly. If you find that your VPNUK connection does not route your traffic correctly you can try changing your Public DNS server to the VPNUK DNS server or to an alternative like Google DNS.
1. Right click onto your network connection icon in the sys tray and select 'Network Connections'.
2. Right click onto your active Ethernet or Wireless Connection and select 'Properties'.
3. Double click onto 'TCP/IP' from the list of items.
4. Enter a DNS IP into the DNS server box. Google DNS is 8.8.8.8. VPNUK Public DNS is: 109.169.6.2

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