Comments, Feedback and Reviews

Comments (220)

1 2 3 4 5 6 > [last]
Full StarFull StarFull StarFull StarFull Star
Graeme (Denmark) says...
Just wanted to leave some very positive feedback on Gary who provided me with some excellent support in the last 20 minutes or so, setting up the fastest speed I have had to the UK in several years working with proxies. Thanks.
9th May 2016 8:35pm
Gary (United Kingdom) says...
After many years in China using vpnuk I wish to thank the team for their friendly and great support and offering a great service which enabled me to keep in touch with friends and family in the uk.
Thank you.
14th April 2016 11:59am
Full StarFull StarFull StarFull StarFull Star
Jeroen Adema (Belgium) says...
In need of a good and stable VPN? Look no further. It always works and should there be an issue the helpdesk helps you on your way fast.

You'll get value for your money and I have tried many VPN services before but this is the best.

14th January 2016 4:36pm
Full StarFull StarFull StarFull StarFull Star
Yolvi (Peru) says...
Es el mejor vpn del mundo, is the best vpn of world ! thnks for all!
4th December 2015 4:51pm
Full StarFull StarFull StarFull StarFull Star
Stan (Malaysia) says...
Have been Using this Company for over 4 years and this is my second account and over 2 years now, very reliable.. Also I thank you all for multiple server unlike 4 years ago. With this vpn your internet get faster, and smooth. I love the quality of their product. Super value
1st December 2015 4:06am
Full StarFull StarFull StarFull StarFull Star
Simon (UAE) says...
I just wanted to say that the customer support is truly excellent.

I've used vpnuk for a number of years and any technical issues have been sorted promptly and successfully.

Great service, and great value.

I can't compare to any other VPN provider since I haven't used any. There's been no reason to change!

10th November 2015 7:26am
Terence Marsh (United Kingdom) says...
Since I tried to install the VPN system it has not worked, this was last year whilst I was in Spain,

Can you please assist me as I have been paying for the service I have not to date used

VPNUK Says:
Hello Terence, please come over to the Live Help service if you ever experience any problems with the VPNUK service. We are available around the clock, 7 days a week and can usually fix issues like this in just a couple of minutes. We also have a free remote access service where, with your permission, we can access your computer and setup the service for you. You can see the Live Help service at the bottom of every page, its the big 'Chat with Live Help' bubble.
29th October 2015 5:29pm
Full StarFull StarFull StarFull StarEmpty Star
Ayei (Nigeria) says...
Yea! VPNUK is cool, so many servers in UK, i think its cool to use VPNUK
22nd October 2015 12:08am
Full StarFull StarFull StarFull StarFull Star
Steve (United Kingdom) says...
Excellent and reliable service with good support in the unlikely event it is needed.
10th October 2015 4:17pm
Full StarFull StarFull StarFull StarFull Star
Steven (United Kingdom) says...
Excellent service - will definitely use again when I travel in the future. Pricing was clear and convenient. Thank you.
18th September 2015 9:31am
Granville Chester (Thailand) says...
My rating of me - Poor.

My rating of your excellent staff - excellent!

24th June 2015 10:29am
Full StarFull StarFull StarFull StarFull Star
Chris (United Kingdom) says...
I want to say thanks to Gsry, I am useless at setting stuff up and got in a real twist,with my new MacBook having used the vpnuk on two iPads and really enjoy it when am travelling Spain, and he sorted it all out remotely in quick order and now am watching the golf... Excellent service - really happy punter!
21st June 2015 10:51pm
Full StarFull StarFull StarFull StarFull Star
Balakrishnan (United Kingdom) says...
Excellent Customer Service, fast connections, works seamless and satisfies my requirements. I love this service.
28th April 2015 12:06pm
Full StarFull StarFull StarFull StarFull Star
Jackie (Spain) says...
I cannot thank your live chat representative (Paul) enough.
Not only did he fix the problem I had with the VPN itself, but he also fixed a problem I had been experiencing with my non VPN internet connection for some time.
Whenever I have had to contact Live Chat (twice in 5 years) I have had nothing but exemplary service and a willingness to help.
Thoroughly recommended.
26th April 2015 5:57pm
Full StarFull StarEmpty StarEmpty StarEmpty Star
paul spikins (United Kingdom) says...
The live chat has always been very good until now.
Ive had constant buffering and a very unhelpful online help tonight "carlos" so better if you use this avoid him. Ive used both smartdns and also the vpn with continual issues, gets very frustrating.
23rd April 2015 3:52pm
Full StarFull StarFull StarFull StarFull Star
Robert Fleming (Canada) says...
Excellent service. Very easy to setup and the live chat was very very helpful.
14th February 2015 9:22pm
Full StarFull StarFull StarFull StarFull Star
James Saunders (United Kingdom) says...
Grin Fantastic service which has just got better. Finally L2TP for OSX and IOS.. Will be great if they ever support Cisco so I can route all my home traffic over that giving me extra protection and a static IP. Online privacy and hacking is a real issue and should be taken seriously.. L2TP is far superior to PPTP so your browsing is safe when out and about.. another idea would be an app which will ensure your VPN connection stays up or automatically join if you are on a Wi-Fi network.. If you could select which Wi-Fi networks the VPN does not connect to would be good also. That way trusted networks will not be VPN'd but public or SSID's of your choice would be.. Please invent Cool I would pay extra for these services...
4th February 2015 8:15am
Full StarFull StarFull StarFull StarFull Star
Don Stuart (Spain) says...
The remote set up service was excellent. Angie was so helpful and very patient with an elderly incompetant PC operator. Weather conditions here occasionally disrupt normal TV, but with VPNUK it was excellent. I am very pleased with the service. Sincere thanks
23rd January 2015 8:07pm
Full StarFull StarFull StarFull StarFull Star
Roy Collins (United Kingdom) says...
I have had cause to use live chat on a few occasions and the service has always been excellent from both Carlos and Angie.
23rd January 2015 11:10am
Full StarFull StarFull StarFull StarFull Star
Diane Lea (Thailand) says...
The service was almost immediate. Angie was brilliant. She live chatted with me for ages as I am not very computer literate and very slow. She was patient, explained everything and sorted out my problem. Thank you very much.
19th January 2015 9:01am
Full StarFull StarFull StarFull StarFull Star
Ann wake (United Kingdom) says...
Couldnt have done it without your help. You were ,"" Ace ** thank you
17th January 2015 11:04am
Full StarFull StarFull StarFull StarFull Star
Nic Morris (Germany) says...
What really makes VPNUK stand out is their excellent online customer service. Over the years I've had a few technical issues, for instance when changing my own OS or other details, and they've always managed to find a solution, even when it wasn't totally obvious. And the online help team are always so nice!
11th January 2015 5:15pm
Full StarFull StarFull StarFull StarEmpty Star
gary (UAE) says...
My connection was initially slow. I sent an email request for assistance and received an almost immediate reply. Following instructions from Angie I have managed to restore normal service to my connection. This is some of the best IT support/ customer service that I have ever received. Well done VPNUK.
7th January 2015 4:44pm
Full StarFull StarFull StarFull StarFull Star
Mary Beecher (Cyprus) says...
Loved vpn , especially play back. Plus live help fantastic.
5th January 2015 7:25pm
Full StarFull StarFull StarFull StarFull Star
David (France) says...
What can I say but Gary in support has been brilliant. A complex issue of multiple devices, multiple operating systems and the dreaded Android Kit Kat on top which would not connect at all. So many variables but solved. In a word, TENACITY.

Been with VPNUK a few years now and I can only recommend them. You will not be left high and dry.

28th December 2014 8:58pm
1 2 3 4 5 6 > [last]
Page 1 of 9

Add Comment

* Required information
(will not be published)
blank
Type the word vpnuk.
blank
Enter answer:
blank

Contacts & Social
Correspondence Address:
VPNUK Limited
1133 Office 6 Slington House
Rankine Road
Basingstoke
Hampshire
RG24 8PH
United Kingdom

Telephone Contacts
INUM: +883 510 008 195 987
UK: +44 203 608 6599
USA: +1 702 9240633
Spain: +34 902 848 027

Social Media
Join the discussions with VPNUk on Twitter Follow us on Facebook Follow us on Google Plus Watch out setup tutorials on the VPNUK You Tube channel Connect with VPNUK on Linkedin Connect with VPNUK on instagram

Servers
UK - USA - Switzerland
Germany - Spain
Australia - Canada
Netherlands - France
Italy - Hong Kong
Denmark - Ireland
Sweden - Russia
Luxembourg - Poland
Singapore - Iceland
Panama - Egypt
Israel - India - Japan

Translate

Newsletter
Sign up to our newsletter and we will keep you up to date with all the latest news, reviews and service updates.


Services
Static VPN IP Accounts
Dynamic VPN IP Accounts
Online Security
Geo Location
Personal Firewall

Copyright © VPNUK Limited 2016 | Registered in Belize Company No 144643